Business Challenge
A leading computer system design services provider in the Healthcare industry wanted to benchmark its services and operations for EHR solutions against those of its top five competitors in India and China.
Situation
The client was facing issues such as low sales and customer complaints regarding services, and it, therefore, wanted to benchmark its competitors’ business models and best practices to turn around its own business performance.
Approach
We identified the top five EHR manufacturers in India and China and conducted a deep dive assessment of their product portfolios, technologies, best practices, and service offerings. We also conducted interviews with industry experts to understand emerging business requirements.
Impact
Based on our insights, the client identified and adopted the best practices in its operations and benchmarked its products against the highest quality standards, which helped it considerably improve its sales performance.
