Business Challenge
A leading medical laboratory instruments manufacturer wanted to benchmark its operations and processes for hematology analyzer manufacturing against those of its major emerging competitors.
Situation
The client wanted to evaluate the operational and process strategies of emerging market players to understand how its own manufacturing process will benchmark against them and how their strategies will affect the client.
Approach
We mapped the operational and technology landscapes of the company’s competitors. We also evaluated the service delivery and sales processes of highly successful emerging competitors.
Impact
The client was able to determine the strategies of its competitors and use this information to make structural changes in its operations and processes, thus improving its manufacturing standards.
