Business Challenge: A leading player in the financial sector wanted to assess key performance parameters to achieve process improvement.
Situation
The client wanted to achieve process improvement by benchmarking against critical parameters such as recent IT investments, existing facilities and IT governance structure of 10 key competitors.
Approach
We identified key competitors and obtained information by conducting primary and secondary research. We also conducted short surveys with stakeholders having knowledge regarding banking operations to obtain critical insights.
Impact
The leading player in the financial sector was able to align its IT strategies and refine its IT governance structure based on the insights on competitors. They were also able to achieve process improvement and improve savings.
The leading player in the financial sector was able to align its IT strategies and refine its IT governance structure based on the insights on competitors. They were also able to achieve process improvement and improve savings.
